Last updated: July 2026
These Terms and Conditions apply to all services provided by Heat Tech Scotland (“we”, “us”, “our”). By requesting a quotation, booking an appointment, or engaging our services, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before proceeding with any work.
1. About Us
Heat Tech Scotland provides plumbing, heating and bathroom services, including boiler servicing and repairs, boiler installations, central heating work, plumbing services, bathroom installations and landlord gas safety checks.
All gas-related work is carried out by appropriately qualified and registered engineers.
2. Quotations and Estimates
2.1 Any quotation provided by us is based on the information available at the time and, where applicable, an assessment of the property and existing systems.
2.2 Quotations are valid for the period stated on the quotation. If no validity period is specified, quotations will remain valid for 30 days.
2.3 We reserve the right to amend a quotation if:
- additional work is required that was not visible or identifiable during the initial assessment;
- information provided by the customer was incomplete or inaccurate;
- material or supplier costs change.
2.4 We will always discuss any additional work and costs with you before proceeding wherever reasonably possible.
3. Booking Appointments
3.1 Appointments are subject to availability.
3.2 We will make reasonable efforts to attend at the agreed time; however, we cannot guarantee exact arrival times due to factors outside our control, including previous jobs taking longer than expected, traffic, emergencies or supplier delays.
3.3 Customers should ensure that appropriate access is available to the property and the relevant appliances or areas requiring work.
3.4 If access cannot be provided at the agreed appointment time, we reserve the right to charge for wasted time or additional visits.
4. Cancellation and Rescheduling
4.1 If you need to cancel or rearrange an appointment, please provide as much notice as possible.
4.2 We reserve the right to charge for appointments cancelled with less than 24 hours’ notice or where our engineer is unable to access the property.
4.3 Any cancellation charges will be communicated before being applied.
5. Payment Terms
5.1 Payment terms will be confirmed before work begins.
5.2 Unless otherwise agreed, payment is due upon completion of the work.
5.3 For larger projects, including installations or bathroom works, staged payments or deposits may be required. These will be agreed before work commences.
5.4 We reserve the right to suspend or refuse further work where outstanding payments remain unpaid.
6. Installation and Repair Work
6.1 We will carry out work with reasonable care and skill and in accordance with applicable regulations and industry standards.
6.2 Where replacement parts, materials or equipment are supplied, these may be subject to manufacturer warranties. Any warranty claims relating to supplied products may need to be handled in accordance with the manufacturer’s warranty terms.
6.3 We cannot guarantee that repairs will permanently resolve faults where equipment is old, damaged, poorly maintained, or affected by issues outside the repaired component.
6.4 If an appliance or system is found to be unsafe, unsuitable, beyond economical repair, or non-compliant with current regulations, we reserve the right to recommend replacement or refuse further work.
7. Customer Responsibilities
Customers are responsible for:
- providing accurate information about the property, appliances and any existing issues;
- ensuring safe access to the areas where work is required;
- removing personal belongings or obstructions where necessary;
- ensuring water, gas and electricity supplies are available where required.
Failure to meet these responsibilities may result in delays or additional charges.
8. Existing Faults and Hidden Issues
8.1 During repair, installation or maintenance work, additional issues may sometimes be discovered that were not visible beforehand.
8.2 We are not responsible for faults, damage or failures caused by existing conditions, poor previous workmanship, outdated systems, lack of maintenance, corrosion, leaks or defects that were not caused by our work.
8.3 Where additional work is required, we will provide advice and discuss available options before continuing wherever possible.
9. Guarantees and Workmanship
9.1 We aim to provide high-quality workmanship on all services.
9.2 Any workmanship guarantee provided by Heat Tech Scotland applies only to work carried out by us and does not cover:
- damage caused by misuse, neglect or accidental damage;
- faults with existing systems or components;
- manufacturer defects;
- work carried out or altered by third parties.
9.3 Manufacturer warranties apply separately to products and equipment supplied.
10. Gas Safety and Regulations
10.1 All gas work will be carried out in accordance with relevant safety requirements and regulations.
10.2 If we identify a potentially unsafe appliance or installation, we may take appropriate action to protect occupants and property, including advising that equipment is repaired, disconnected or replaced.
11. Property Damage
11.1 We take reasonable care when carrying out work at your property.
11.2 We are not responsible for damage caused by circumstances outside our reasonable control, including hidden defects, existing weaknesses, deterioration, leaks or issues arising from systems that were not installed or maintained by us.
11.3 Customers should notify us as soon as possible if they believe damage has occurred as a result of our work so that we can investigate.
12. Complaints
12.1 We aim to resolve any concerns quickly and fairly.
12.2 If you are unhappy with any aspect of our service, please contact us using the details provided on our website and provide details of your complaint.
12.3 We will review your concerns and work with you to reach a suitable resolution.
13. Website Use
13.1 The information provided on this website is intended for general guidance only.
13.2 While we aim to keep information accurate and up to date, we cannot guarantee that all website content is complete, accurate or current at all times.
13.3 You must not copy, reproduce or use website content without our permission.
14. Privacy
14.1 Your personal information is handled in accordance with our Privacy Policy.
14.2 For information about how we collect, use and protect your personal data, please see our Privacy Policy.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be published on this page with the updated date shown at the top.
16. Governing Law
These Terms and Conditions are governed by the laws of Scotland. Any disputes relating to these Terms will be subject to the jurisdiction of the Scottish courts.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Heat Tech Scotland
Email: info@heattechscotland.com
Phone: 07931 387330
